Foot Locker Reviews

Would give 0 stars to footlocker
Not a great experience with them ordered something which never arrived and didn’t get any updates when asked they had no idea about my order it just got lost
Ordered again and sent me wrong size which arrived after 2 weeks obviously didn’t fit so had to return it and after 2 days it was showing as delivered to the warehouse but even then i am having to wait more than 3 weeks for a refund but got charged straight away for it when i bought the trainer.

I would give less than one star if I could I made an order on line the address is wrong and they couldn’t change it I spent $500 on sneakers that went to a different address and footlocker will not back to me on it they told me that I’m SOL

LESSON - Check your shoes left, right, front, back, top, to bottom and take pictures because Foot Locker will accuse you of sending worn shoes back and not provide a refund although shoes were in original condition they were sent!

This is the original email I sent to Foot Locker CS and I CCed the CEO as well.

“Summary - Order number ******* was placed on 8/19 and delivered on 8/24. When the shoes arrived, I had my daughter try the shoes on and they did not fit her. The shoes were the Nike Presto Maroon color in a size 2Y. Foot Locker is refusing to provide me a refund.

8/19 - I placed my initial order for the Presto in Maroon/ Size 2Y. Something told me to have her try on her other Nike Presto’s with the Hello Kitty Design on that she got as they were a 2Y as well to compare. I noticed they were tight so I immediately placed another order on 8/19 for the exact same shoe Nike Presto Maroon but in a size 3Y/ Order # *****. I can provide pictures of the Hello Kitty shoes if necessary.

9/9 - I thought it was weird I did not receive any email or further correspondence saying the return was received and it has been at least a week so I reached out and spoke to Monica. She advised the Junction City warehouse received my return on 8/30 but can not provide a refund because the shows were worn. I asked Monica for Corporate’s number and she provided (800) 991-6815.

Also, 9/9 - I called (800) 991-6815 and spoke with Diane/Operator #516422 since again the number Monica gave me was NOT corporate, rather a different number to customer service. Diane had me on hold for a good 10 minutes after all the other holds I had and advised she spoke with a lady in the Dominican Republic (Diane did not know her name) who was unable to find any photos on this file at this time. It may take some time to come in. Well, if the item was received on 8/30 why would there be no photos? I can not make this up! There is no photos because the shoes were not worn so why would photos be taken. I am sure this is a recorded line so Foot Locker can run this back. 9/9 2:34PM - 3:18PM.

I am confused, baffled, and puzzled because why would I let my child walk around with her toes bunched up in the front wearing shoes that do not fit. Secondly, why would I go place another order for the exact same shoe. Could this have been an oversight on Foot Lockers behalf when sending out the shoe?

I AM REQUESTING MY MONEY BACK FOR ORDER ******. I feel like I have been robbed! In today’s economy I don’t have a spare $50 for shoes that did NOT fit and were NOT worn by my daughter because again they do not fit and that is how people develop corns. I would never think Foot Locker would accuse a customer of doing such a thing. I could see if I returned the pair and did not order the exact same shoe but I did. PLEASE REFUND ME MY MONEY TO THE ORIGINAL METHOD OF PAYMENT.”

9/13 - I received the shoes back from Foot Locker and was immediately disgusted because the shoes were in the original condition they were sent to me. I took pictures and send another email to the Foot Locker CS with the CEO in copy because I wanted a gift card or something due to being accused and lack of customer service. I am pending a response.

9/14 - Foot Locker CS provided me with a $10 gift card. I should be jumping with joy that I can buy a pair of socks right!? I am disgusted with their customer service… after all they accused me of sending worn shoes and almost didn’t offer me a refund. I should be ecstatic too because they let me keep a pair of shoes that fit NO ONE in my house.

I will still to Nike.com from now on!

LESSON - Check your shoes left, right, front, back, top, to bottom because Foot Locker will accuse you of sending worn shoes back and not provide a refund although shoes were in original condition they were sent!

I bought shoes from them and they were fake. Now that I’ve returned the shoes I have to wait 3 weeks to get my money back.

LESSON - Check your shoes left, right, front, back, top, to bottom and take pictures because Foot Locker will accuse you of sending worn shoes back and not provide a refund although shoes were in original condition they were sent!

This is the original email I sent to Foot Locker CS and I CCed the CEO as well.

"Summary - Order number ******* was placed on 8/19 and delivered on 8/24. When the shoes arrived, I had my daughter try the shoes on and they did not fit her. The shoes were the Nike Presto Maroon color in a size 2Y. Foot Locker is refusing to provide me a refund.

8/19 - I placed my initial order for the Presto in Maroon/ Size 2Y. Something told me to have her try on her other Nike Presto's with the Hello Kitty Design on that she got as they were a 2Y as well to compare. I noticed they were tight so I immediately placed another order on 8/19 for the exact same shoe Nike Presto Maroon but in a size 3Y/ Order # *****. I can provide pictures of the Hello Kitty shoes if necessary.

9/9 - I thought it was weird I did not receive any email or further correspondence saying the return was received and it has been at least a week so I reached out and spoke to Monica. She advised the Junction City warehouse received my return on 8/30 but can not provide a refund because the shows were worn. I asked Monica for Corporate's number and she provided *******815.

Also, 9/9 - I called *******815 and spoke with Diane/Operator #516422 since again the number Monica gave me was NOT corporate, rather a different number to customer service. Diane had me on hold for a good 10 minutes after all the other holds I had and advised she spoke with a lady in the Dominican Republic (Diane did not know her name) who was unable to find any photos on this file at this time. It may take some time to come in. Well, if the item was received on 8/30 why would there be no photos? I can not make this up! There is no photos because the shoes were not worn so why would photos be taken. I am sure this is a recorded line so Foot Locker can run this back. 9/9 2:34PM - 3:18PM.

I am confused, baffled, and puzzled because why would I let my child walk around with her toes bunched up in the front wearing shoes that do not fit. Secondly, why would I go place another order for the exact same shoe. Could this have been an oversight on Foot Lockers behalf when sending out the shoe?

I AM REQUESTING MY MONEY BACK FOR ORDER ******. I feel like I have been robbed! In today's economy I don't have a spare $50 for shoes that did NOT fit and were NOT worn by my daughter because again they do not fit and that is how people develop corns. I would never think Foot Locker would accuse a customer of doing such a thing. I could see if I returned the pair and did not order the exact same shoe but I did. PLEASE REFUND ME MY MONEY TO THE ORIGINAL METHOD OF PAYMENT."

9/13 - I received the shoes back from Foot Locker and was immediately disgusted because the shoes were in the original condition they were sent to me. I took pictures and send another email to the Foot Locker CS with the CEO in copy because I wanted a gift card or something due to being accused and lack of customer service. I am pending a response.

9/14 - Foot Locker CS provided me with a $10 gift card. I should be jumping with joy that I can buy a pair of socks right!? I am disgusted with their customer service… after all they accused me of sending worn shoes and almost didn't offer me a refund. I should be ecstatic too because they let me keep a pair of shoes that fit NO ONE in my house.

I will still to Nike.com from now on!

LESSON - Check your shoes left, right, front, back, top, to bottom because Foot Locker will accuse you of sending worn shoes back and not provide a refund although shoes were in original condition they were sent!

Terrible service, avoid ordering online at all costs. I bought a pair of shoes, but no update was received in a week, I contacted their online "service" and was told they will open an investigation that could last up to 15 days.

I ordered for KD 15 white/black/royal , even received a confirmation that they are already processing my order after a few days when i checked with they're customer service i was advised that they don't have any stock available for me, not a good experience and i will even discouraged my family, colleagues and friends not to purchase stuff from footlocker. such a disapointment!

I ordered some uggs for the fall season coming up and was excited for them to be delivered when i went to go open this box i immediately noticed something smeared on the shoe and the back of it was already roughed up and the sole had a whole
Rock in it clearly I didn't walk outside with them on yet so who did and why was it ok to ship these to me?!

I was worried because of bad feedback but no problems and was shipped within 3 business days and was happy with my order 😁

Closed the customer service line you can only speak to an online bot which couldn't help